SMS/Email Notifications

Our hotel was one of the first hotels that started using the Bookio system for sales, but also as a hotel reservation system for wellness procedures. The Bookio reservation system made our reservations more transparent and facilitated and modernized work in our new wellness center of the hotel. Bookio helped especially with regard to the timing of the procedures, as our hotel offers a wide range of them. Customers call less and book the service directly online. We have fewer phone calls and customers are satisfied that they can make a reservation at any time of the day or night. We also appreciate the possibility of payment in advance , which brought us a decrease in forfeited reservations.

Our company decided to work with this booking system about two years ago. We have more than 3,000 clients and a total of 5 employees who depend on a properly functioning booking system. The advantage of the booking system is that it is possible to view each of us either separately or together, or a combination of staff according to the needs and requirements of the clients. The reservation system is connected to the SMS gateway which allows us to automatically remind the client about the appointment either by a short text message to their mobile phone or by email.

We wanted to make it as easy as possible for our guests to get to us. We didn't want them to have to make phone calls, which often annoys them, we simply wanted to be as accommodating as possible. We chose Bookio also because it is not just a sales tool but a all-in-one booking system, which is unique in the Czech Republic. We didn't want the reservation system to just resell seats in our restaurants and take commissions from it.

As we have several pet salons and more and more employees, we were looking for a reliable and easy-to-use booking system. I must admit that at first I was a bit worried about how to set up the reservations correctly but I managed and it has worked fine. Neither the employees nor the customers have a problem with it. The system also made it possible to have more insight into the work of individual employees. In addition, the dog groomers appreciate that they can see bookings from home and can manage their time more efficiently. I give the Bookio team five stars. They'll help you even when they're on vacation :)