Room management

Since we have been using Bookio in our clinics, we are not disturbed by phone calls during patient examinations. We can pay our full attention to our patients, while other patients have the opportunity to find the date that suits them andself-book an appointment even from the comfort of their own home.

After working hours, we sometimes had up to 15 missed calls a day. They were all customers who wanted to make an appointment. Unfortunately, when we called them back the next morning, most of them had already booked an appointment with one of our competitors. Since we started using Bookio we have been getting more bookings even after working hours and that is what we needed.

Our company decided to work with this booking system about two years ago. We have more than 3,000 clients and a total of 5 employees who depend on a properly functioning booking system. The advantage of the booking system is that it is possible to view each of us either separately or together, or a combination of staff according to the needs and requirements of the clients. The reservation system is connected to the SMS gateway which allows us to automatically remind the client about the appointment either by a short text message to their mobile phone or by email.

Thanks to Bookio, we have a perfect overview of the utilization of our employees. We even applied motivational bonuses to it, which has significantly increased not only the efficiency of their work but also the motivation to maintain a high standard of service, which has been much appreciated by our customers.