A booking system for Healthcare

Our company decided to work with this booking system about two years ago. We have more than 3,000 clients and a total of 5 employees who depend on a properly functioning booking system. The advantage of the booking system is that it is possible to view each of us either separately or together, or a combination of staff according to the needs and requirements of the clients. The reservation system is connected to the SMS gateway which allows us to automatically remind the client about the appointment either by a short text message to their mobile phone or by email.

We had been looking for a booking system that can be adapted to the individual requirements of the client for a long time. After two attempts we tried Bookio. The communication and concern for the satisfaction of their product was something we had not come across before and it really appealed to us. We appreciate the email notifications, which made it easier for patients to show up for their appointments. Physiotherapists appreciate the possibility to view their bookings from home, or the simple way of checking patients in for regular appointments. It is very helpful to have data analytics and statistics available to me 24/7.

Bookio reservation system met all our expectations.We have been using it in our clinic for 4 years and its simplicity and user-friendliness can’t be praised highly enough. It is used daily by 5-8 of our therapists at the same time and makes it easier for them to see their appointments. Each client has their own online card, where we can see what procedures they have already had and what else we can recommend in terms of procedures and treatments.A big advantage is that we can see in real time who and when made the reservation, and who canceled it and when. Bookio is also a great benefit for our clients who like to manage their activities (bookings and dates) themselves through the online environment.

After working hours, we sometimes had up to 15 missed calls a day. They were all customers who wanted to make an appointment. Unfortunately, when we called them back the next morning, most of them had already booked an appointment with one of our competitors. Since we started using Bookio we have been getting more bookings even after working hours and that is what we needed.