Flexible worker shifts

Our hotel was one of the first hotels that started using the Bookio system for sales, but also as a hotel reservation system for wellness procedures. The Bookio reservation system made our reservations more transparent and facilitated and modernized work in our new wellness center of the hotel. Bookio helped especially with regard to the timing of the procedures, as our hotel offers a wide range of them. Customers call less and book the service directly online. We have fewer phone calls and customers are satisfied that they can make a reservation at any time of the day or night. We also appreciate the possibility of payment in advance , which brought us a decrease in forfeited reservations.

"Finally we have bookio"
We hesitated for a long time, we decided to try it and we really couldn't have chosen better. The first days it was a habit, but now it's perfection . For clients, there is nothing better than a system in which they can clearly choose the day and time that suits them, and I have space for two diaries, one calendar and an overview of everything. In addition, during the initial little struggles with the system, when something didn't work or we couldn't find our way around, bookio has a great team of people, Martina was always helpful and together with her colleagues, they solved everything, even the impossible. Thanks to bookio for facilitating and simplifying the work chaos.” :-)

After working hours, we sometimes had up to 15 missed calls a day. They were all customers who wanted to make an appointment. Unfortunately, when we called them back the next morning, most of them had already booked an appointment with one of our competitors. Since we started using Bookio we have been getting more bookings even after working hours and that is what we needed.

We are happy that we have chosen Bookio, the implementation of its system has simplified and streamlined our operations. It’s an advanced and stable system. The web interface is intuitive and easy to use even from phones and tablets at the bar, allowing our staff to work with reservations dynamically and in real time with minimal additional communication about bookings "outside the system". Our customers appreciate and use more and more the booking form on the website, which immediately informs them of the current availability. This has eliminated many phone calls. The support from Bookio is very good, the response to our several suggestions to improve the system has always been quick and helpful.