Channel manager

We use Bookio in both our bars- Bukowski and Baudelaire. Previously, we handled bookings through a combination of social media messages and phone calls, which led to various misunderstandings. After the implementation of the Bookio system, our colleagues have less trouble with taking down bookings manually , we have fewer errors in reservations, and we also appreciate the flexibility of the system, in which we can < b>turn off and on individual zones of bars according to the season and set the maximum number of bookings for different days.

After working hours, we sometimes had up to 15 missed calls a day. They were all customers who wanted to make an appointment. Unfortunately, when we called them back the next morning, most of them had already booked an appointment with one of our competitors. Since we started using Bookio we have been getting more bookings even after working hours and that is what we needed.

The reservation system through Bookio is very clear and really reliable.  We especially appreciate features such as reminding the customer about the appointment via SMS and e-mail. Since Bookio automatically sends reminders, it hassaved us a lot of time. What’s more, we have almost 100% booking utilization, as customers do not forget their appointment anymore.

We wanted to make it as easy as possible for our guests to get to us. We didn't want them to have to make phone calls, which often annoys them, we simply wanted to be as accommodating as possible. We chose Bookio also because it is not just a sales tool but a all-in-one booking system, which is unique in the Czech Republic. We didn't want the reservation system to just resell seats in our restaurants and take commissions from it.